Route by need
Separate billing, product and delivery questions so the right department can take ownership.
Instant AI Answers.A Personal Human Touch.
Help customers find answers in the moment, then bring in your team when a personal human touch makes the conversation count.
Trusted by 1,250+ Happy Customers
Customer Support
Your support knowledge, ready for the next question.
Turn approved help content into useful first responses. Give your AI a clear scope so customers receive guidance grounded in the way your business actually works.
- Prepare clear policies, product guidance and common answers.
- Test real customer questions before you launch.
- Keep people in control when an answer needs judgment.
Shared inbox
One conversation. All the context.
Keep ownership clear without asking customers to repeat themselves. A shared inbox gives support agents a place to review earlier messages, coordinate next steps and leave private notes.
- Assign a conversation to the team or agent responsible.
- Use private notes to share context without sending it to the visitor.
- Review history before replying, & record how the issue was resolved.
Team collaboration
The right question. The right teammate.
Organize the work around your team’s expertise, not the order messages arrive.
Assign with clarity
Give each open chat a responsible agent. Reassign when a specialist is better placed to help.
Work as one team
Share useful notes and conversation history so follow-up feels like one continuous service.
Support reportingMeasure the experience, not just the volume.
Use consistent definitions when reviewing support. These are measurement guides, not claims about ChatFleek performance or a promise of your results.
| Measure | What it means | How to use it |
|---|---|---|
| First response time | Time from a customer’s first message to the first reply. Separate AI replies from human replies. | Compare by team and coverage hours; do not mix different reply types. |
| Resolution | The point at which the customer’s issue is marked resolved. Track reopened conversations too. | Review resolution time alongside conversation complexity and unresolved work. |
| Customer satisfaction | Feedback collected after a conversation. Include how many people responded. | Read comments with the score and use them to identify specific improvements. |