A helpful answer startswith the right place to look.

Explore setup guides, AI knowledge advice and practical troubleshooting for your ChatFleek workspace.

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Browse by topic

What would you like help with?

Find Guidance For Each Part Of Your Live Chat Workflow.

Getting started

Prepare Your Account, Invite Teammates And Plan Your First Website Launch.

Widget & installation

Understand Website Access, Installation Checks And Visitor-Facing Customization.

AI knowledge

Prepare Clear Source Content, Test Questions And Review Unanswered Topics.

Inbox & handoff

Organize Assignments, Keep Context Together And Make Agent Ownership Clear.

Teams & workspace

Plan Agent Access, Availability And Collaboration Across Your Departments.

Troubleshooting

Check Common Widget, Notification And Response Issues Before Contacting Support.

Popular Guides

Useful instructions for common tasks.

Begin With The Guide Closest To Your Question. These Practical Summaries Explain What To Prepare And What A Good Next Step Looks Like.

Prepare your first AI knowledge set

Gather current help articles, remove duplicate or outdated instructions and assign a content owner. Test common questions before enabling AI replies.

Covers · Sources, review and handoff

Organize a shared support inbox

Choose team responsibilities, agree how chats are assigned and explain when to use a private note. Test a transfer so context is not lost.

Covers · Ownership and collaboration

Check your widget before launch

Confirm your site installation, greeting, visual styling and availability message. Test on desktop and mobile using a visitor's view.

Covers · Configuration and readiness

Shared Inbox Dashboard Preview
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Guided troubleshooting

Work Through The Basics Before You Escalate.

A Repeatable Check Can Separate A Local Setup Issue From A Question That Needs More Investigation. Keep A Note Of What You Tried So You Do Not Have To Start Again.

  • Describe The Expected Behavior And The Actual Result.
  • Check The Relevant Workspace Settings And Where The Issue Appears.
  • Try The Same Action In A Fresh Browser Session And Record The Result.